Terms of sale.
Last updated: October 2026
Who we are.
TPS Boilers is a trading name of TPS ECO Ltd, company number 14478643, registered office 36 Halstow Close, Maidstone ME15 9XA. Gas Safe registration 582385. VAT number 467172081. Contact: hello@tpsboilers.co.uk.
Your quote.
- The price you see online is itemised and includes VAT.
- Before any work, Tom confirms it from your photos, a video call or a visit. If your job needs anything that isn't on the online price, such as moving the boiler, it's added to your quote and you see it before you agree.
- Once confirmed, the price is held for 10 days from the date we send it.
What a new boiler includes.
- New boiler fitted in the same spot, with the installation pack and all connections
- Output set to suit your home
- System flush and corrosion inhibitor
- System filter, scale filter and shock arrestor
- Commissioned to our own checklist, beyond the manufacturer's requirements
- Gas Safe notification and manufacturer warranty registered for you
- Old boiler taken away and recycled where possible; we tidy up
Anything else is listed on your quote.
Paying.
A 20% deposit when you book, and the rest when the work is done. If you pay with finance, it's arranged through Ideal4Finance and subject to status. A deposit might be payable, and we will agree this before you begin your application.
Cancelling.
If you agree the work online, by phone or anywhere other than our premises, you have the right to cancel within 14 days of the day you agree it, without giving a reason (Consumer Contracts Regulations 2013).
Because we can often fit a boiler within 48 hours, we'll only start inside those 14 days if you ask us to, and we'll ask you to confirm that in writing. If you then cancel, you pay for the work we've done up to that point. Once the work is finished, you can no longer cancel.
To cancel, tell us clearly by email to hello@tpsboilers.co.uk or by phone. We'll refund anything you're owed within 14 days of you telling us, the same way you paid.
Warranties.
Your new boiler comes with the manufacturer's warranty, which we register for you. Its length depends on the boiler, and it's shown on your quote. Manufacturers' warranties usually need the boiler to be serviced every year to stay valid.
Servicing and repairs.
Servicing and repair prices are on our price list. Repairs are charged by the hour plus parts, and we tell you what parts cost before we fit them.
If something's not right.
Tell us, and we'll put it right. See how to complain.
The law.
These terms are governed by the law of England and Wales. Nothing in them affects your legal rights as a consumer.