If something's not right.

Last updated: October 2026

We'd rather hear about a problem than not. Tell us and we'll put it right.

How to complain.

1. Call us on 07595 726546, or email hello@tpsboilers.co.uk. Tell us what happened and what you'd like us to do.
2. We'll acknowledge it within 2 working days, and tell you who's dealing with it.
3. We aim to sort it out within 14 days. If it takes longer, we'll tell you why and when to expect an answer.

If you're still not happy.

• Gas safety. If you think gas work wasn't done safely, you can contact Gas Safe Register, which investigates unsafe gas work: gassaferegister.co.uk or 0800 408 5500. Our registration number is 582385.
• Finance. Complaints about a finance agreement go to the lender first, and then the Financial Ombudsman Service.
• Advice. The Citizens Advice consumer helpline can help you understand your rights: 0808 223 1133.

If you smell gas.

Don't wait for us. Call the National Gas Emergency Service on 0800 111 999.